Upgrading from 3G to 4G as a current customer

[Anonymous]

Hi all after reading an article on Engadget about O2 dropping there 4G prices to £17 a month (my current 3G bill is £17 before phone payment) I called them up to ask if I could move to 4G as I already have a 4G phone (iPhone 5S) they came back saying my tariff is still £22 for 4G if I want to upgrade.

I am I missing something my current tariff is a 1gb cap.

http://www.engadget.com/2013/12/12/o2-reprices-4g-contracts/

[Anonymous]

Quick update for anyone interested. I have just had a chat with jay at customer services who has advised that I will be moved to the new tariff as of tomorrow. Went with:

5GB(3GB after 28 February) for £22
  Fingers crossed this goes through smoothly, I'll check this out tomorrow and give you all a quick update

[Bambino]

Does that mean you only get the extra 2GB for the next two months? Doesn't sound like much of a bargain to me.

[Anonymous]

currently i'm paying £22 for 2Gb of 3G data so deffo a bargain in my book

[adamtemp64]

I think the extra data is for life of contract but lets wait for the official o2 news post on here (I have been told it is imminent)

[Bambino]

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@Anonymous wrote:

currently i'm paying £22 for 2Gb of 3G data so deffo a bargain in my book

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That sounds a bit better then. Let us know how you get on.

[Anonymous]

I am having a nightmare with this. Was told in store last Fri I could switch to 4G at no extra cost (was on £17pm 3G). But had to do it over the phone. Phoned up, was told no. Walked to the store 10s away, was put on 4G. Was told an extra charge was showing and if this was still on my bill (generated today), I should ring and they would sort it out. Phoned, told I was advised incorrectly and only offered to put me back on 3G.

Went to the shop again. They phoned up saying my offer should be honoured. Everyone is confused. The phone people are to ring me back. And now my 4G has been turned off!

Who knows what's going on?! Frustrated doesn't even cover it!

[MI5]

Yes as usual its a complete cluster *$%#...
Mine not applied today as promised either so phoned again and told they would have to manually apply the discount as the system didn't auto update, however, it's still not been done 😞

[adamtemp64]

There must be a lot of accounts to retrospectavily apply this change to and agreed not well communicated. But mine has applied today O2

[MI5]

Still waiting for the official news update here from O2 too.....
But I guess as no one seems to know how it works we'll be waiting a while....?

[adamtemp64]

@toby said it was due and had seen the content