Upgraded today, and now old sim not working

[Anonymous]

So I've upgraded online today, obviously still waiting for my new phone and sim to arrive, yet o2 in all their wisdom have deactivated my old sim now and I can't use anything on my phone without wifi. Any history of this o2???? I want answers!!

[jonsie]

Hope you get it sorted today...:smileyhappy:

[MI5]

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@Anonymous wrote:
Ok strangely it seems I can text and make calls, but cannot access anything requiring data, despite having 2gb still available. This is very strange.

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I didn't think you would have been deactivated......

[jonsie]

Are you changing os platforms? Maybe your tariff has been changed and you are on prorata for the new contract. Check My O2.

[MI5]

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@jonsie wrote:

Are you changing os platforms? Maybe your tariff has been changed and you are on prorata for the new contract. Check My O2.

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Quite possible as you'd only have around 66mb for the one days allowance.

[Anonymous]

Hi @Anonymous , were you able to solve this? Hope you did but let us know if you need any further help.

[Anonymous]

Hi all, yes it worked fine once I got the phone. Thanks for all your help

[Anonymous]

Good news. 😄

[jonsie]

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@Anonymous wrote:

Hi all, yes it worked fine once I got the phone. Thanks for all your help

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Good to know

[MI5]

Sounds like it was tariff changeover then.
Glad it went OK.....