Upgraded and lost

[Edd67]

I upgraded to a note9 and lost my 2.98 data I had left and just paid for. Why?

[Cleoriff Level 86: Prestigious]

Hi @Edd67

We would have no idea where that has gone. Have you checked your phones data and compared that to what it says in My O2 http://www.o2.co.uk/myo2

If you have issues with it then you are best to call customer services https://www.o2.co.uk/contactus

I would suggest turning mobile data off wherever you can and just use WiFi...

[Anonymous · Accepted solution]

@Edd67 If you have just upgraded to a new tariff & different data plan then your old data will disappear 

[MI5 Level 94: Supreme]

When you change your tariff your data will reset to the new tariff amounts.

Bolt ons do not carry over to the change of tariff unfortunately.