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Level 1: Joiner
Posts: 1
Registered: ‎30-09-2018
Accepted Solution

Upgraded and lost

I upgraded to a note9 and lost my 2.98 data I had left and just paid for. Why?
Posts: 73,356
Topics: 688
Registered: ‎14-01-2013

Re: Upgraded and lost

[ Edited ]

Hi @Edd67

We would have no idea where that has gone. Have you checked your phones data and compared that to what it says in My O2 http://www.o2.co.uk/myo2

If you have issues with it then you are best to call customer services https://www.o2.co.uk/contactus

I would suggest turning mobile data off wherever you can and just use WiFi...

*The Game Is On*

Posts: 0

Re: Upgraded and lost

@Edd67 If you have just upgraded to a new tariff & different data plan then your old data will disappear 

Posts: 88,579
Topics: 535
Solutions: 11,468
Registered: ‎04-04-2012

Re: Upgraded and lost

[ Edited ]

When you change your tariff your data will reset to the new tariff amounts.

Bolt ons do not carry over to the change of tariff unfortunately. 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)