Solved: Upgrade

Deano73 · ‎16-12-2021

Hi so been onto 02 about my upgrade they have said the upgrade in October was a miss sold contract but can't change my upgrade date back to 22nd December they have got while tomorrow to send me an email from complaints review didn't get a phone call from manger and they told me superior was going to contact me within 5 days which takes it to my original upgrade date any ideas what happens next thanks

MI5 · ‎16-12-2021

@Deano73

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this

Thanks

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎16-12-2021

@Deano73

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this

Thanks

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

O2

Upgrade

O2 Travel Bolt On - Zone 2

What is my usage cycle start day?

O2 offer pre-order S25 ULTRA & gets buds pro3 for ...

Multi Discount

Can i possibly get through to a UK O2 support cent...