Solved: Upgrade

Aymee07 · ‎25-02-2021

Hi I'm looking to upgrade early as my phone is broke an has been pretty much unusuable for the last 2months I've tried doin this from my iPad on the o2 app but it's just bringing up a blank screen? An wasn't 100% on my password to log in online but won't let me reset it through my email. Is there any chance yous could help me with this please?

MI5 · ‎25-02-2021

@Aymee07

If you can, call 202 from your phone to upgrade.

If your phone is unusable, other numbers here Guide: Coronavirus Community Help and Support

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎25-02-2021

@Aymee07

If you can, call 202 from your phone to upgrade.

If your phone is unusable, other numbers here Guide: Coronavirus Community Help and Support

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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