Hello:
We have decided to move our contracts back to o2.
I’ve set up a brand new contract for my wife. That’s all gone through perfectly and ported her number across.
for mine, I had a old iPad still with o2. So I chose to upgrade that number and request a new SIM card.
The upgrade order is still processing, now for over 5 days. Spoke to all the teams, Call, chat social media. who have reported it back to the back office. Stating it should be fixed within 5 days.
the account is still not working, both old and new SIM cards have been cut off. No one can do anything with the account as the order is still processing. I can’t even return the device.
no one seems to be able to get the order processed and updated to allow the new SIM card to activated on the account.
my bills have been produced today requesting the amount of the new contracts, so it’s partly gone through.
i seem to be hitting a brick wall with o2.
It would have been a legacy account upgraded to 360 account.
I don’t know who else I can report this to? I need access to the number asap.
