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Upgrade

eworthy83
Level 1: Joiner
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Hi

I have received an email saying I can upgrade early and you will pay the difference for me to upgrade.

I would like more information please as have previously told I can upgrade but then was told only my sons account could upgrade. 
I have been looking at alternative contract companies because of this due to the fact I am paying more for an iPhone 8 than I am paying for my sons iPhone 12 so if there is anything you can do to upgrade my device I would really appreciate someone letting me know what my options are. 
thank you 

Emma 

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MI5
Level 94: Supreme
  • 122260 Posts
  • 609 Topics
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Registered:

@eworthy83 

You'll need to call customer service.
Numbers here Guide: Coronavirus Community Help and Support 
When it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say "Upgrade", "Lost/Stolen" or "Fraud" if you have to, to get put through to someone.
8.00am is the best time to call if you can.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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MI5
Level 94: Supreme
  • 122260 Posts
  • 609 Topics
  • 18983 Solutions
Registered:

@eworthy83 

You'll need to call customer service.
Numbers here Guide: Coronavirus Community Help and Support 
When it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say "Upgrade", "Lost/Stolen" or "Fraud" if you have to, to get put through to someone.
8.00am is the best time to call if you can.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

View solution in original post

Message 2 of 2
188 Views