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Montlhy Bills

Kimmcp
Level 1: Joiner
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Where do I begin i cant raise a complaint as no one is ever available in that department. I received an email from 02 advising me I could terminate my contract with them due to me being on an old Carphone warehouse contract FREE OF CHARGE.... there is no such thing apparently as I have been charged £100's of pound each month due to admin errors I get mistakes happen but 4 months in a row your having a laugh this is people money your playing about with!!!! 

 

Last month I was told this is now all sorted only to receive a bill today stating they have now moved the early termination fee which should be "FREE" on to my IPAD contract which is against the law as this is 2 separate accounts. 

 

02 is by far the most unhelpful, useless customer and there customer care is non existent unless you buy a brand new and pay ridiculous money for a new handset.

 

I will no doubt have someone jump on here seeing how they can help but believe me I am past giving you chances my direct debits will get cancelled and we will soon see who calls who first … little hint it wont be me. 

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Bambino
Level 72: Oracle
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@O2megjess@O2Daniel, or @O2Emma can you please advise @Kimmcp?

I DO NOT WORK FOR O2



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O2Emma
O2 Support
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Hi @Bambino I will pick this up thanks 🙂

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O2Emma
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Hi @Kimmcp Sorry to hear you are having billing issues I can private message you so can look into this for you.

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