Upgrade without my permission

[Anonymous]

So I've received a load of emails and text messages regarding a new refresh upgrade that I did not make.
Changed my 10gb data to 500mb
New IPhone 6.
I definitely didn't do this as I hate Iphones. I've gone sim only as my m8 works great and is almost new as its an insurance replacement.
Looks like o2 ate trying aggressive sales tactics.
The phone is coming tomorrow. However I can't speak to anyone until tomorrow.
Fix this o2.
This is not a hack or a scammer as they have nothing to gain. The phone is being delivered to MY address. Who from O2 is doing this.

[Anonymous]

How many out there have the same problem.
Unwanted upgrade, unauthorized upgrade,account changed without permission, forced upgrade

[Bambino]

@Anonymous  You posted about this yesterday. If you spam the forum your posts will just be deleted. You were advised to speak to customer service. Do not use Live Chat. This is a customer to customer forum. No one here can resolve this for you.

[Cleoriff]

@Anonymousposted tonight as well @Bambino on this thread.https://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Unhappy/m-p/1040653#M125790

I will ask for them to be merged.

[MI5]

This is another customer @Bambino but already discussed here https://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Unhappy/td-p/1040366

[Bambino]

This OP posted in that thread, @MI5, hence my response.

[Anonymous]

@Bambino
I posted this tonight. I am asking how many customers this has happened to. This is not spam. This is genuine issue.
Someone else was advised to ring customer services. I used live chat who told me it was resolved when it wasn't. This obviously isn't an isolated case. I like to know if anyone was able to have the issue resolved. They are sending a phone they didn't order tomorrow.
This all took place after office hours so I was unable to call to resolve this.
I also find it strange that although the process was started yesterday by o2 I only received the text late tonight.

[Cleoriff]

@AnonymousWe are aware of your issue but you posted about this on another thread. It really is easier to keep things in one place to avoid repeated answers and confusion to other posters.

This is all we are requesting...

Also we have tagged in the head of community to your post in the previous thread...They will be able to help if it's all in the same area...

[Bambino]

@Anonymous  If you've already posted about this in another thread there's no point posting about it again. Live Chat is never much help when it comes to account issues, which is why I suggested you call customer service. You will get a better response if you speak to someone. If you are being sent a phone you didn't order, refuse to accept the delivery.

[Anonymous]

I thought this rang a bell. Let's hope @Anonymous takes everyone's good advice & call customer service tomorrow