Upgrade weird message

[Anonymous]

I checked online said in stock and rang to reorder a refurbished phone and my upgrade Stuston us showing this weird message. We're sorting out your upgrade order. As soon as we're done, we'll update your tariff details and let you know when you can upgrade next. Anyone seen this before? Thanks Manda 

[Cleoriff · Accepted solution]

Hi @Anonymous It sounds as if the phone you ordered is out of stock currently. This is the sort of message seen by some when ordering a refurb phone. Here's how to check progress on your order. http://www.o2.co.uk/help/pay-monthly/how-to-track-your-order

[jonsie]

Don't expect the phone until the status says completed.

[MI5]

That's just a normal message whilst the order is in progress.