on 14-01-2021 11:38
Solved! Go to Solution.
on 14-01-2021 12:00
Irrespective of what the store said, if the offer was genuine, the system would have cancelled the remaining fees when the new order was processed.
This would have come up automatically on your account.
As most stores are now closed, I would call back to O2 and process the upgrade over the phone.
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)