Upgrade order issue

[Darren_76]

Hi
I understand these are trying times. I really do.

Yesterday afternoon I made an upgrade order and paid off £105 from my current device.

MyO2 said S20 plus 5g was in stock and Next day delivery if ordered before 12pm.

Had all the emails for the order and a confirmation pdf.

No updates on order since then either by email or text and still says processing on my account.

Any idea when I can expect it as clearly won't be today as promised on the website and order.

I feel it is very misleading to state next day delivery if this can't/won't be met plus I am down £105.

Been a loyal O2 customer for multiple years but this doesn't sit right with me.

Thanks

Darren.

[jonsie]

Yes totally different

The first is merely information that the process has started

Until you get the dispatch email with tracking number, you aren't getting the device

[Darren_76]

Just got the "Get excited" email from O2 with a tracking code. Seems like it is on the way!

Plus my tariff has updated on My O2.

[Cleoriff]

Good news @Darren_76 

[Darren_76]

Thank you for your help.

[jonsie]

Great news Darren