Solved: Upgrade on current contract

Jessica93 · ‎24-06-2018

I am due to upgrade my current O2 contract but no longer have access to the number or phone. Can I still get a new contract, I'm aware they usually send a code to the number?
Any advice is greatful.

MI5 · ‎24-06-2018

I'd suggest the only way to upgrade would be to go in store with passport, driving license and utility bills to prove your identity.

You would also need to activate the new sim that comes with the upgrade as usually it would just be transferred to the old sim, wherever that may be ?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

View solution in original post

Bambino · ‎24-06-2018

@Jessica93 You should be able to find your number in your MyO2 account.

I DO NOT WORK FOR O2

MI5 · ‎24-06-2018

I'd suggest the only way to upgrade would be to go in store with passport, driving license and utility bills to prove your identity.

You would also need to activate the new sim that comes with the upgrade as usually it would just be transferred to the old sim, wherever that may be ?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

Jessica93 · ‎24-06-2018

It's my last payment on the 17th of July.
I'll find out then. I've been with them for like four years and had two contracts so I'm hoping they will sort something.
Thanks

MI5 · ‎24-06-2018

Best of luck

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

MI5 · ‎24-06-2018

@Jessica93 wrote:
It's my last payment on the 17th of July.

You can upgrade now btw as you are allowed to one month early.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

Martin-O2 · ‎25-06-2018

Let us know how you get on with this one @Jessica93 and if you have any other questions give us a shout!

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help

If you'd like to take part, why not register?

O2

Upgrade on current contract

Transfer account

VAT BILL

When is my contract ending

Cracked screen

Top up