on 05-02-2013 12:12
Hi, I really want to upgrade and as of yesterday I am eligible, but the website won't allow me to do it - when I click the link it contradicts my account page and tells me I can't upgrade. I tried doing it over the phone instead but apparently the problem extends to your whole system! I've not heard back from anyone since yesterday, the problem is still there and I'm getting increasingly frustrated at the lack of resolution. I just want a new phone! Please help...
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on 05-02-2013 12:21
I'd advise calling CS and asking when your allowed to upgrade and proceed from there.
It's unlikely you'll get a call back if I'm honest so your best of trying them again.
Have you tried the web again today?
on 05-02-2013 15:56
When you say you have not heard back from anyone, I assume that you were promised a call back from someone?
If not, I would either try again online using the correct log in details, go into store or call upgrades.
on 05-02-2013 18:20
Thanks guys. I'm definitely eligible to upgrade - it seems that it's a system wide error that they've never seen before and affects only me!! I have some IT people on it apparently... Just typical when I'm so desperate to upgrade!!
on 05-02-2013 20:30
Nope they've no idea - I'm a random anomaly! It sounds like IT are on it though and the lovely customer service lady is checking it's progress regularly throughout the day, ready to feedback.
My only gripe over it all is that a cs person I spoke to earlier today (not afore mentioned helpful lady) told me that the only place I'd be able to get an upgrade whilst this was happening, was the O2 store and I'd get exactly the same deal. Wasn't happy after walking 1/2 hr to get to my local store only to be told the cs person had talked rubbish and I'd be charged £40 more in store!