Hi, I really want to upgrade and as of yesterday I am eligible, but the website won't allow me to do it - when I click the link it contradicts my account page and tells me I can't upgrade. I tried doing it over the phone instead but apparently the problem extends to your whole system! I've not heard back from anyone since yesterday, the problem is still there and I'm getting increasingly frustrated at the lack of resolution. I just want a new phone! Please help...
