Upgrade lost in delivery

[Dark]

I recently upgraded as I was waiting for the device to arrive by dpd I was tracking the delivery on the 15th to receive a message saying that the delivery driver couldn't make it to me and that it would with me the next day but the next day came and I received a message saying I had to rearrange the delivery so I did for the 17th it said it would be with me on the 17th but again nothing so I spoke to dpd and they told me they didn't have any tracking information from the 15th even though I told them that I was tracking and watching the delivery driver they told me I had to contact 02 so a investigation into the missing device I spoke to o2 and he said that I have to wait until the investigation is completed until i can get my new upgrade I don't think I should have to wait as this is not my fault and the device that went missing isn't going to be found as I believe that the delivery driver has kept it for him self 

[Enlli · Accepted solution]

We are all customers here so can't access deliveries

Suggest you contact the Sales team, you can call them on 0800 081 0255

The opening times are:
Monday to Friday – 8am to 8pm

Alternatively Message them 

Message O2 on
Facebook (https://o2uk.co/O2CFB) 
(https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you.

Saturday – 8am to 6pm
Sunday – 9am to 6pm