Upgrade issues

[Anonymous]

Just upgraded my phone online last night to what I thought was a good deal. Deal advertised/offered on official O2 site was iPhone 5 32GB on O2 refresh with upfront cost of £49.99 with unlimited calls, unlimited texts & 2GB of data for £37 a month. However since my order has been processed I've not been placed on the advertised tariff & instead have unlimited calls & texts with only 1GB of data. Anyone know why this is & whether or not O2 are obliged to honour what they are advertising?

[Anonymous · Accepted solution]

Hi.

Ring 02 on 202 ASAP to resolve this.

Something has glitched or you may have chosen the wrong offer in error.

[Anonymous]

I'll try 202 but I can guarantee with 100% certainty I chose the correct tariff. When viewing the deal it came up as the recommended or most popular tariff. Took a screenshot of the deal but dunno how to add it in here.

[Anonymous]

Customer Services will know what tariffs are available and guide you on what can be done.

Luck.

[Bambino]

I don't mean to hijack this thread, but I'm curious as to why you would want to buy an iPhone 5 now, which isn't even 4G capable, when in less than a month there will be two new iPhones released that will certainly be better than what's currently on offer?

[Anonymous]

Thats a fair point Bambino.

OP, here is a link to the Tariffs Bambino speaks of.

Its certainly worth consideration.

http://www.o2.co.uk/4g/4g-tariffs

[Anonymous]

I get where you guys are coming from regards the 4G & new iPhone's but seemed a better deal financially for me just now. Kinda thought that new phones would be a bit out my price range at launch. Anyhow I phoned 202 regarding the issues with the upgrade & after a bit of complaining & sending 1 email with proof of deal advertised they've agreed to honour it. Obviously an error in advert cos that deal would normally be £42 a month.

[Anonymous]

That's fair enough ref 4G.

I'm on Payg so it's not open to me just yet anyway.

I pay £20 for pay as you go go go which gives me ample allowance although more data than 1gb would be nice !

Well it certainly was worth taking a screen shot ,which helped back up what you signed up for.

Well done.

Nice phone choice too.

[Anonymous]

Yeah I'm glad I had that as proof.
Advisor was looking at website while I was on the phone n saying it was showing 1GB for £37. I came off the phone went to website found the deal & took a screenshot again showing 2GB for £37. Sent it direct to his email then as I said he phoned back n said they'd honour it. Hope others are savvy enough to spot that & try & claim for it too.
I agree about the 1GB of data, nowhere near enough for a month, at least not for me anyway!

[Anonymous]

So all you have to do now is await the nice parcel holding your iPhone 5, and the set up of your contract.

I know this does not probably need mentioning but ensure any correspondence you now get shows the correct details of your tariff allowances, and check it on your My02.

Enjoy.