Upgrade issue

[Rubyxena]

Hey so I just upgraded through live chat the guy I spoke to said I just passed the credit check, but then he gave me a number to call as they needed a few more questions regarding my order. I just called them and he said that if it’s been accepted then I wouldn’t need to call them and to ask him to clarify what he means but he ended the chat so I’ve no way to ask now?? They just did a check on my credit file and now I’m left with no answers on what to do?? 

[jonsie]

Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you

See links below

Or you can call them from 8am to 8pm on 0808 002 0202 or 0800 081 0255

[Rubyxena]

I have screenshots of my chat confirming it was successful??

[MI5]

@Rubyxena 

Have you received the pre contract information by email?

If so, agree the T&C's contained within and you're all set.

[Enlli]

Sadly we can help on this Customer to Customer Forum.

Looks like you should contact the sales team as they can help with that – message them on Social Media if yo can - on Facebook (https://o2uk.co/O2CFB) , 

 Twitter (https://o2uk.co/O2CTW) or 

 Instagram (https://o2uk.co/O2CIG)

Or you can call them on 0800 081 0255, free from any phone or landline or via Guide: A Guide to Skype - best time to try calling is around 08:10am.

[Rubyxena]

I received a contract summary but nothing to sign 

[MI5]

@Rubyxena 

Just open any links in the email which confirms your acceptance digitally.

[Rubyxena]

There’s no links or anything it’s just the contract summary you send from the basket.. 

[MI5]

Doesn't sound like you have everything yet then @Rubyxena 

Make sure you check your spam too.