on 19-12-2018 20:46
Anyone know how long it normally takes for changes to update/show in my allowance?
Many thanks in advance
Solved! Go to Solution.
on 19-12-2018 21:04
on 20-12-2018 01:27
I'd guess it was put through as a new contract rather than an upgrade (that's one of their sneaky tricks) so if you were to look at the details for your new SIM you may find your new allowances.
Check with customer services as to how many contracts you have showing on your account.
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
on 20-12-2018 10:43
Best get into contact as soon as possible.
If you have finished paying for your old device then you can get the number transferred to the new one as well.
Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).
Link to our guide on how to contact them can be found here