Solved: Upgrade help/advice - Page 2

Charlieboyoo · ‎05-06-2015

Hi everyone,was looking to upgrade my phone and get a Samsung Galaxy s6.was looking online and I didn't see anything interesting so I called.i explained that I get 20% off Vodafone because of the company I work for and I asked wat deal can you do for me?they tried to offer me a deal unlimited mins and texts 5gb for £49 a month.i said online your offering unlimited texts and mins 20gb for the same price!i said that's a bit unfair,encouraging bad deals.then I explained about Vodafone again,and she replies I can give you £2 off.i thought personally I'm wasting my time.so I phoned O2 again and I requested my pac code and I was asked why do you want to leave.i explained,but she didn't wanna know.so I said your not even going to tempt me with anything?then I got offered the same again 5gb £49 and I said you can get £20 for that!and I was getting £2 off wen I spoke to someone earlier.she said hold on a min to see wat I can do.waited 5 mins to b told nope can't do nothing for ya.i said earlier you where offering £2 off,yeah that's earlier!in all honesty I think O2 customer service has went down hill a bit from years ago.wat should I do?any advice? Thanks

jonsie · ‎05-06-2015

Try calling again and speak to someone different.

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Charlieboyoo · ‎06-06-2015

I tried that,zither tell you differently each time.lol.i check three out and they where offering the same phone for free and unlimited everything for less than O2.i explained and they would only match the line rental,but then I said give me a pac code,they discounted the phone

can't complain.im happy I got sorted.