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Upgrade Verification Code

coldo121
Level 1: Joiner
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Hello,

 

I'm trying to upgrade my current phone as it is broken and no longer works. When I go through the upgrade process the site wants to send a code to my phone to verify my account but because my phone is broken, I won't be able to see the code. Is there an alternative way to verify my account?

 

Thanks.

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MI5
Level 94: Supreme
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If I'd got to the same point @coldo121 I'd go elsewhere.

I'm sure EE or Vodafone would be happy to sell you a contract.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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coldo121
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I'm looking just now! I'm a bit annoyed as I've been with o2 since 2008 when I got the first iPhone and have stuck with them ever since until now. I know right now times are tough and the customer service staff are having a hell of a time working from home but being told to "phone upgrades" with no attempt being made to resolve the issue just annoyed me further. 

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