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Upgrade Restrictions?

SL5K
Level 1: Joiner
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Hello,

I've been with o2 about a month currently and I am hating my current phone, when I load the o2 app it says that I am eligible to upgrade as long as I pay the cost associated, which is fine, however when I try and go through with this, it says I have to wait until 2024 to upgrade.

Is there a way of getting this done sooner? I did ask in the local o2 shop today as I was passing, they said they had never heard of such a restriction but to call customer service as they couldn't access my account, however the queues seem quite long at the moment so I thought I would try here.

Thanks

 

Upgrade.png

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MI5
Level 94: Supreme
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@SL5K 

Usually it will ad the cost to your basket when you go through the upgrade process but I think there may be a 3 month minimum before the app can accept this.

Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

Or you can call them on 0800 081 0255

Thanks

 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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MI5
Level 94: Supreme
  • 127420 Posts
  • 614 Topics
  • 22123 Solutions
Registered:

@SL5K 

Usually it will ad the cost to your basket when you go through the upgrade process but I think there may be a 3 month minimum before the app can accept this.

Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

Or you can call them on 0800 081 0255

Thanks

 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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SL5K
Level 1: Joiner
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Ah perfect, thank you @MI5 I will reach out to them

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MI5
Level 94: Supreme
  • 127420 Posts
  • 614 Topics
  • 22123 Solutions
Registered:

@SL5K 

You're welcome and good luck.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 4 of 4
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