Solved: Data

Stephbouckley · ‎14-04-2022

Hi,

I just need to check my data allowance? My tariff says I have 100gb of data each month however my phone is saying I have 2 gb? I have screenshots to explain if needed but right now I'm apparently out of data and I know I haven't used100gb? Could you let me know what's going on with this please?

MI5 · ‎14-04-2022

@Stephbouckley

You need to change the data limit in your phone settings to 100gb or it will cut off your data when you reach the 2gb it's currently set to.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎14-04-2022

@Stephbouckley

You need to change the data limit in your phone settings to 100gb or it will cut off your data when you reach the 2gb it's currently set to.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Stephbouckley · ‎14-04-2022

Great thank you appreciate the help it's all sorted 👍 😀

MI5 · ‎14-04-2022

You're welcome @Stephbouckley

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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