cancel
Showing results for 
Search instead for 
Did you mean: 

Data

Stephbouckley
Level 1: Joiner
  • 2 Posts
  • 1 Topics
  • 0 Solutions
Registered:

Hi,

I just need to check my data allowance? My tariff says I have 100gb of data each month however my phone is saying I have 2 gb? I have screenshots to explain if needed but right now I'm apparently out of data and I know I haven't used100gb? Could you let me know what's going on with this please? 

Message 1 of 4
200 Views
1 ACCEPTED SOLUTION

Accepted Solutions

MI5
Level 94: Supreme
  • 128146 Posts
  • 614 Topics
  • 22498 Solutions
Registered:

@Stephbouckley 

You need to change the data limit in your phone settings to 100gb or it will cut off your data when you reach the 2gb it's currently set to.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

View solution in original post

Message 2 of 4
197 Views
3 REPLIES 3

MI5
Level 94: Supreme
  • 128146 Posts
  • 614 Topics
  • 22498 Solutions
Registered:

@Stephbouckley 

You need to change the data limit in your phone settings to 100gb or it will cut off your data when you reach the 2gb it's currently set to.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 2 of 4
198 Views

Stephbouckley
  • 2 Posts
  • 1 Topics
  • 0 Solutions
Registered:

Great thank you  appreciate the help  it's all sorted 👍 😀 

Message 3 of 4
189 Views

MI5
Level 94: Supreme
  • 128146 Posts
  • 614 Topics
  • 22498 Solutions
Registered:

You're welcome @Stephbouckley 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 4 of 4
179 Views