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Upfront payment issue

Kurinoodle
Level 1: Joiner
  • 2 Posts
  • 2 Topics
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Clicked to pay a upfront payment towards a new phone I ordered. But the upfront payment hasn’t came off and is now charging me more monthly than I expected

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TallTrees
Level 41: Prodigal
  • 7893 Posts
  • 70 Topics
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Guide: Coronavirus Community Help and Support 

Guide: How to find help & contact O2 

Hello there @Kurinoodle 

Welcome to the o2 Community forum. 

Contact O2 customer services and explain the situation to them and try to sort it out, read the guides above for assistance. 

Best time to call is early morning 08.00am. 

Best wishes 



HAPPINESS IS BEE SHAPED

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TallTrees
Level 41: Prodigal
  • 7893 Posts
  • 70 Topics
  • 139 Solutions
Registered:

Guide: Coronavirus Community Help and Support 

Guide: How to find help & contact O2 

Hello there @Kurinoodle 

Welcome to the o2 Community forum. 

Contact O2 customer services and explain the situation to them and try to sort it out, read the guides above for assistance. 

Best time to call is early morning 08.00am. 

Best wishes 



HAPPINESS IS BEE SHAPED

View solution in original post

Message 2 of 2
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