Upfront costs taken from my account for imcomplete contract

[Jcv81]

Hello,

Can you please help me. I attempted to purchase a deal for an additional device. I tried to get the Samsung Note that needed an upfront cost of £30. Before the credit check it stated no funds will be taken from my account until completing the order. After the check it stated that a deposit of £475 was required to complete my contract. Not being able to pay that amount i took my application no further but when i checked my online banking i noticed that O2 took/charged me the £30 upfront costs eventhough i didnt follow on with the purchase.

Will i get this money back? If so how long until it gets returned to my bank account?

Thank You

[MI5]

@Jcv81 

O2 don't have it.

It went through pre checking with your bank as was moved to a shadow account pending collection by O2, but as you didn't complete the order, it won't be collected.

It will be returned to your bank account in 4 to 5 days in line with your banks policies.

This is how all online transactions work.