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Unused account due to ill-health

JimG
Level 1: Joiner
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Hello,

I have an o2 account which I used until July, when I had a haemorrhagic stroke. In hospital I could not remember my phone's passcode and  my Iphone became disabled, and still is. I have borrowed a phone from a family member which I now use but o2 keeps charging me every month. I don't know how to close the account. Can anyone help?

Thank you.

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MI5
Level 94: Supreme
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@JimG 

How to cancel here Guide: Cancelling Your Contract 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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Bambino
Level 84: Resplendent
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@O2Waqas or @O2Emma is there any way for you to assist @JimG?

I DO NOT WORK FOR O2



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O2Waqas
Former Staff
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@Bambino Thank you for the tag,

 

@JimG I will send you a private message, so we can look into the options

 

Thanks 

 

Waqas 

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