Solved: Unused Contract/Data

Anonymous · ‎29-03-2017

I bought a contact phone as a present, but then had the device returned, so the phone (broken) and therefore the contact are never used. Although I understand the device must be paid, do I still have to pay for data that will never be used?

MI5 · ‎29-03-2017

If you bought it from o2 directly on a refresh contract, you only have to pay the device off and the airtime can be cancelled for free.
If you bought from another trader though, you must pay the full contract amount.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎29-03-2017

If you bought it from o2 directly on a refresh contract, you only have to pay the device off and the airtime can be cancelled for free.
If you bought from another trader though, you must pay the full contract amount.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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