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Unpaid bill

kathytxx
Level 1: Joiner
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on ‎25-11-2020 19:45

on ‎25-11-2020 19:45

I haven't paid my bill for
3 months now but i'm going to pay the full outstanding balance, i can't seem to get through to the payments team or find a way to make an actual payment. i've been disconnected and just can't seem to sort it out
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MI5
Level 94: Supreme
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on ‎25-11-2020 19:46

on ‎25-11-2020 19:46

@kathytxx 

Landline numbers here Guide: Coronavirus Community Help and Support 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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jonsie
Level 94: Supreme
In response to MI5
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on ‎25-11-2020 20:08

on ‎25-11-2020 20:08


Advice from an O2 Guru to get through:
Call the free numbers, when it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Choose the fraud option if necessary

Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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