Unpaid Bill

[taylaj]

My bill is now overdue 2 months and due to covid I am unable to pay it all in once now. I would like to speak with o2 as they have disconnected my service but I am in a personal medical situation and I am waiting to be contacted by my gp about this matter. However I will not be able to receive any of that information. I do not have access to another phone an 02 disconnected my calls and texts a month ago and now all of my service is disconnected. I have been trying to set up a payment plan but I have no way of contacting o2 as they have no email address either. Please could anyone help?

[Bambino]

@taylaj You can call for free if you use Skype: https://community.o2.co.uk/t5/Off-Topic/A-Guide-To-Skype/m-p/1305104/highlight/true#M181823

You need to speak to the Payment Management Team on 0800 902 0217.

The opening times are:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm
Sunday – 9am to 6pm

https://www.o2.co.uk/help/account-and-billing/payment-support

Best chance of getting through is calling at 8 am

Other customer service numbers are in the link below if you can't get through to Payment Management. Use the Lost/Stolen or Fraud option if you have to, to get through. Otherwise you'll just be disconnected.

Guide: Coronavirus Community Help and Support