Someone please help! My daughter is off to Asia and Australia next week so on Tuesday I put in a request to unlock (phone out of contract) and was quoted - in writing - 72 hours or sooner. Today when I went on chat (still not unlocked) I was told technical difficulties and would now be 7 days!! 02 shop can’t help and the chat people just send you round in circles - I even spoke to a supervisor but he just kept quoting the same thing. As she is going on Monday we were working to the 72 hour deadline verbally and on the 02 website. I was on chat for 1 hour 43 minutes.
