Change tariff (to special offer)

[yhy]

Hi All,

I am mid-term on a special offer tariff with 6G data, but could do with some more data. I notice there’s currently a deal for 20G for £21 a month, but doesn’t show up if I try to change my tariff in My O2. I’d be happy to enter in to another year of contract; does anyone know if O2 will allow this type of ‘upgrade’ or is it only for new contracts? Thanks

[Anonymous]

You would need to pay off your device plan or contract then upgrade to the new deal if it’s not an option currently available to you.

[Cleoriff]

I doubt you will be eligible for a flexible tariff if you are half way through yours. These started in March of this year.

https://www.o2.co.uk/refresh/flexible-tariffs

If not showing thst you can upgrade it won't be available @yhy

Though you could always check this out with customer services. https://www.o2.co.uk/contactus

[MI5 · Accepted solution]

Just call 202 and ask customer service to change you over to the new tariff..
It will take a couple of days to process and you'll keep your current SIM card.

[liggerz87]

Doesn't it show you other tariffs that it shows you that you could change to

[yhy]

Thanks all. As @MI5 suggested, customer services were able to upgrade the tariff (looks like you can move to a more expensive tariff, even if a special offer, but not to a cheaper tariff).

[Cleoriff]

Good news @yhy

[MI5]

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@yhy wrote:
Thanks all. As @MI5 suggested, customer services were able to upgrade the tariff (looks like you can move to a more expensive tariff, even if a special offer, but not to a cheaper tariff).

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Exactly that.....

Glad you're sorted.