Unlocking

[Tollesburyjane]

How do I unlock my old iPhone X. I have given it to my granddaughter and we are struggling to make sense of the O2 minefield that is customer services (or lack of)

[MI5 · Accepted solution]

@Tollesburyjane 

How to here Guide: Unlocking an O2 phone to use a different SIM card 

[seewhatyoucando]

Well you are right about the minefield.

Here is the official O2 webpage on unlock request https://www.o2.co.uk/help/phones-sims-and-devices/unlocking-an-o2-mobile-to-use-on-a-different-netwo...

[MI5]

Hope my links help you @Tollesburyjane 

[bigdavie88]

If you have used the iphone x at least once with your pay monthly sim this will work:

Log into your myo2 app and at bottom of screen press "view all" then tap device connection - unlock my phone.

Enter the IMEI of the old iphone and submit. You will then get an email confirming its unlocked usually with 24hrs.

If you have not used it with your sim then you need to put your sim in the phone make one phone call then wait 24hrs. Once the 24hrs is up then follow the above.

[MI5]

Did you manage to submit the unlock request @Tollesburyjane ?