Unlocking issues - 72 hours, still waiting after a month. Lies, lies, lies

[Anonymous]

I have been waiting nearly a month for any unlock code that should have been processed within 72 hours. You have been contacted numerous times by telephone and live chat and nothing has happened. I feel simply lied to. I contacted you earlier and was told the lie that the unlock code request had been rejected because the handset had not be used. I informed your representative Uma (chat reference ********) that see was mistaken, but she insisted I was wrong. I have checked the online account and can confirm that a call was made on the 16 Apr 16 at 22:59:13 to ********. I can email you a copy of the O2 phone bill if you can provide me with an email address and will have the decency to actually respond given I have already been provided with two email addresses by your colleagues, neither of which has had the decency to reply. I would advise you that I have emailed Ronan Dunne concerning this matter & will shortly be contacted the Ombudsman, OFCOM and making a claim for damages through the small claims court. I am disgusted by your service.

[adamtemp64]

@Anonymous 1 this is a customer to customer forum you are not talking to o2 here (advise you remove you remove the number called number).

2 are you still using the o2 sim in that phone?

3 where did you get the phone from

4 to complain follow the advice here http://www.o2.co.uk/how-to-complain

[MI5]

Does your MyO2 show the device that you are trying to unlock?
If not, you must use the phone on O2 until it registers.
Have you also tried a non O2 sim in the phone to see if it is unlocked already?

[Anonymous]

Ofcom will not be interested in one single matter like this. Please follow the advice given by @adamtemp64 @MI5

[Toby]

Hi @Anonymous,

Welcome to the community and sorry too hear about you troubles. Please look at @adamtemp64's and @MI5's advice to see if it helps. If not, feel free to send me a private message and I can see what can be done to help.