Hello,
I'm not sure if this is the right place. I'm posting here due to the Kafka-esque experience that I'm having trying to get my unlock code. My contract has come to an end.
I've contacted the service desk 6 times, and each time I get promises made and promised broken. A rep promised my code within 24hours. No code. One manager promised a call back within 48hrs. No call. Another manager promised a call back every day at a certain time until I got my code. No call. I've received an email from o2 4 times stating that they cannot provide my unlock code and require further information. The information has been provided countless times now.
Each time I speak to a different person, reading the same script. Whenever I get to speak to a "manager" I get the same broken promises each time.
It's been almost a month of constant engagement with the same broken process.
Can anyone tell me how I can speak to someone who isn't following a script on a screen?
Regards,
Richard
