Unlocking code fiasco

[Anonymous]

Hello,

I'm not sure if this is the right place. I'm posting here due to the Kafka-esque experience that I'm having trying to get my unlock code. My contract has come to an end.

I've contacted the service desk 6 times, and each time I get promises made and promised broken. A rep promised my code within 24hours. No code. One manager promised a call back within 48hrs. No call. Another manager promised a call back every day at a certain time until I got my code. No call. I've received an email from o2 4 times stating that they cannot provide my unlock code and require further information. The information has been provided countless times now.

Each time I speak to a different person, reading the same script. Whenever I get to speak to a "manager" I get the same broken promises each time.

It's been almost a month of constant engagement with the same broken process.

Can anyone tell me how I can speak to someone who isn't following a script on a screen?

Regards,

Richard

[MI5]

Did you have a tracking number for the delivery?

[Anonymous]

Maybe not so much "fun" for the agent making the call - that's if you do recieve a call.

[Anonymous]

No tracking number cos they haven't sent it to the courier yet. Yeah I'll see if they ring if not I'll definitely be on the phone to them..yet again.

[MI5]

---

@Anonymous wrote:

No tracking number cos they haven't sent it to the courier yet.

---

Most likely out of stock 

[Anonymous]

don't even go there lol

[Amanda]

I am having the same problems with O2 promised a code within 72 hours, received nothing, O2 do not own my iphone and since I am moving to another network, they are making it as difficult as possible!  If I don't hear anything by tomorrow then I will be reporting the company to ominbus, and yes I do the live chat because I always email the transcript to myself!

[MI5]

---

@Amanda wrote:

I am having the same problems with O2 promised a code within 72 hours, received nothing, O2 do not own my iphone and since I am moving to another network, they are making it as difficult as possible!  If I don't hear anything by tomorrow then I will be reporting the company to ominbus, and yes I do the live chat because I always email the transcript to myself!

---

Where did you buy the phone and have you tried a none O2 sim in it to check if it's actually locked?

Have O2 said anything or have you just not heard from them.

Have you followed the help https://community.o2.co.uk/t5/How-to-Guides/Unlocking-an-O2-phone-to-use-a-different-SIM-card/ba-p/1...

[Amanda]

Yes I took out a contract with O2 paid off my handset.  And yes definitely locked since I'm trying a vodaphone sim which says its not supported go to your network!  

[MI5]

How did you request the unlock?

[Amanda]

I did it via the chat Friday, it has been requested Friday, so I waited, also filled in the online form, and chatted to them again today.  Have the emails to prove the request.  This is why I want to move from O2 am getting rather annoyed at being lied to and fobbed off!