Unlocking Phone

[ChrisA13]

I am switching to another network and need to get my o2 phone unlocked, have been asking for weeks but o2 seem to be completely ignoring my requests.
Anybody else had problems with this? Any advice?
Thanks

[Anonymous · Accepted solution]

@ChrisA13 Have you followed this guide? There have been a few problems with unlocking so you are not alone 

https://community.o2.co.uk/t5/Other-Products-and-Services/Unlocking-an-O2-phone-to-use-a-different-S...

[MI5]

@EmilieT

[Bambino]

@ChrisA13 As said there have been reported problems. What phone do you have? Have you checked to see if the phone is in fact locked? There are some that aren't.

[ChrisA13]

Sony Xperia z5 compact, yes, it's definitely locked. Asking me for a code

[ChrisA13]

Yes, I've tried it but I get half way through and comes up with some kind of fault so I can't progress through it

[MI5]

I've tagged admin who will help on Monday.

[Anonymous]

Maybe @EmilieT our community admin can help after the weekend 

[MI5]

Hopefully.

[ChrisA13]

I hope so. Thanks everybody for your help