Unknown if order went through

[Pawter]

Hiya 

So i have just tried to place an order for a tablet on a 36 month contract. 

I got to make the payment, then the screen froze and went back a few steps - but the payment had been taken from my account. There's nothing showing on my account so I'm unsure if the order has went through and I can't get through to speak to someone. 

Has this happened to anyone else? did the order go through or did you have to go through it all again? 

Many thanks, 

[MI5 · Accepted solution]

@Pawter 

Payment will just be pending if order didn't complete.

Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

Or you can call them on 0800 081 0255

Thanks

[Pawter]

Thank you! 

[MI5]

Welcome