Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Unable to switch SIM only deals - "Sorry We Can't Complete Your Order"

I'm trying to switch from my current Pay Monthly plan to the 40GB Data, 24 Month, SIM ONLY PLAN but keep getting an error screen "Something went wrong". My device is fully paid off and I just want an eSim. It keeps kicking me out after Step 1 of 5 in...

Switch up issues, staff in store and on the phone don’t have a clue

Hello! I’ve got 02 switch up on my account, been into the store to swap my device, upon passing the credit check and concluding my order this is the error message I’m getting Sorry, there's been a problem - please try again.If this continues, you can...

Help required. O2 Switch up Mess!

Can someone help!I recently completed an O2 switch up, returned my old device and then received the notification that the device was returned successfully to O2, however my bill still shows this old device on my account and I am still being charged f...

Urgent help

Hi team, I've been an O2 customer for over 10 years with no problems I currently have a refresh account including airtime and device plan Fancied a new phone and cheapest price was through an O2 reseller so I upgraded Now I have 2 numbers on my accou...

Merge Contract

I recently signed up for anew 12 month sim only contract, I want to change my number and close off the other account

Using phone abroad

Hi, I’m an inexperienced traveller. What do I need to do when I get on the plane and then use my phone abroad?

Can't upgrade online not taking payments

anyone else having issues with upgrades online? I get to checkout to pay the early upgrade fee (£320) but keep getting error message saying there is a problem with system try again later. I've been trying past two days and still won't work. My bank i...

canceling a subscription

Hello, I have a Disney+ subscription that I have asked to be cancelled however it is still being added to my bill, can this issue be reviewed please.

Moving from Pay as you go to a Monthly Rolling Plan

Dear community, for the life of me, I cant figure out how I can move from my current pay as you go bundle to a Monthly rolling plan. Could you please guide me? Clicking the links on the app / website just takes me through an infinite loop of just sho...

Travelling to Spain

Do i need to activate something with o2 for my phone to work abroad?

O2

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