Unexpected Issues - O2 Status

[Anonymous]

Hi,

Just checked the status in http://status.o2.co.uk/ and they have mentioned there is an unexpected issue that is on going at the moment.

'We've got some problems with our phone service right now. Some phone numbers might not be working at all. Those numbers could be anywhere in the UK or abroad.'

[Anonymous]

My network has been down from 11am this morning. (Glasgow) Was told by online chat that it was a sim fault and to go in store and replace it. Was told in store that it was a technical issue and it would be on in 1hr.

5hrs later and nothing.

Have had to tether to my girlfriends iPad all day (more data charges)

Pathetic..

[perksie]

Keeping in touch with the forum would keep you up to date.

[Anonymous]

The original issue was with 2 of O2's HLR's (Home location registers) which were down. The HLR is a database that holds the following information-

Details of each mobile phone subscriber allowed to use the core GSM network
Details of all the SIM cards issued by the network
Each SIM has a unique identifier (IMSI) which is a primary key to each HLR record

O2 have 6 HLRs so users affected will be on one of the two affected HLRs.

Some progress has been made since this original information although it seems the situation is ongoing for many users.

[paulbacon]

Good too see o2 have redundancy in their systems then incase 1 goes down

[perksie]

---

@Anonymous wrote:

The original issue was with 2 of O2's HLR's (Home location registers) which were down.

---

Can you give a source for this?

[Anonymous]

I've had service all day in BA12 this morning & then SP3 when at work. Got back home at 18.00hrs & no network coverage at all in BA12 now.

[Toby · Accepted solution]

Hi guys,

Please keep up to date with the status checker to check any updates on this.

http://status.o2.co.uk/

Sorry for the frustration and in the meantime, try resetting your phone and checking your internet settings to see if it helps. Hopefully we'll have some good updates soon

[Anonymous]

---

@Toby wrote:
Hi guys,

Please keep up to date with the status checker to check any updates on this.

http://status.o2.co.uk/

---

When it works

[Anonymous]

I've had intermittent problems for the last twelve months. My contract is up in November - seriously considering moving to another provider.

[Toby]

Thanks for flagging that Forkingabout. Is it back to normal now?