Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! O2 REGISTERED A DEFAULT WITHOUT TELLING ME ABOUT THE DEBT!!!!

The story so far, from someone who has a squeaky clean credit file and has used 02 for years................. Hello Julia,Just because you cannot see any notes or disputes does not mean there was not one, as I said there was an online conversation wi...

Resolved! Unpaid account

Having received an e-mail from Puja at Customer Services yesterday in response to an e-mail that I sent, I wish to discuss the above account. I have recently received a bill for 215.27, which came as a great shock to me, but it would appear that I ha...

Resolved! Sending/Receiving texts and calls in America to American numbers

Apologises to the online team to begin with, I am using my phone and everytime I clicked to send a message I got relocated to another page. I'm currently on holiday in America and unable to send texts or make calls to American mobile or landline numb...

Resolved! 'No products' in My o2

Hello, My O2 home page says that I currently don't have any products with O2, but I do. Anyone know how to get My O2 to recognise that I am a customer with them, and be able to view My bills etc?Cheers!

Resolved! Travel Abroad - Missing Credit

Hi,Whe using my phone (samsung S3) abroad I topped up with £20 on the 27th June. I used it once in Italy for 1 day at £1.99 (15mb) and then thinking I couldnt use it in Croatia, turned off my celluar data. Then leaving croatia 3 days later and only u...

Lack of information and communication from O2 after they let my account be hacked!

Service keeps getting disabled

US Data Charges - be aware

Does anybody else find the US data roaming charges of £6 per MB excessive, just arrived in the US and quickly checked something on the internet, found out this has cost me £32. Is this O2 recovering revenue it's now lossing on EU roaming charges. Mak...

Resolved! First bill

Why was my first bill two weeks after I got my new phone? and shouldn't my minutes/texts/data be reset after it's been paid?

Resolved! Pay and Go Web and Data Allowance

Today I recieved a messaged from O2. I can't quite decipher the meaning behind in and was wondering if anyone could help me. It reads as follows:O2: Your Text and Web allowance is due to end shortly but top up £25 or more by 11/07/2013 to renew it an...

Resolved! Nearly used all data allowance in 6 hours.

I lost my phone on the 29th of June in morocco whilst on holiday. I rang up O2 a couple of days later to cancel the sim.My allowances also refresh of the 28th of the month.I received my new micro sim on the 7th of July and by the 8th I had it all act...

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