Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Bolt-On Renewal

Hi all, I added a £6 Web Bolt-On a few weeks ago after using up my plan data, but my data allowance on it has just ran out as well. I have a few questions about renewing my Bolt-On: 1) Will the allowance carry on when my actual plan starts up again? ...

Resolved! How to Unlock Sony Xperia S

Hi... I got O2 locked Sony Xperia S in April 2012. I have used O2 sim for 6 months and then changed to Giff Gaff. Now I am moved to India for short time like 2 to 3 months. As the phone is locked, I am not able to use the phone but I need to use the ...

Resolved! Contract

Hello All, Recently just Ordered a Contract from 02 Website. Waiting for an E-mail to let me know if it has been Dispatched or not. When signing the details i noticed it said (You're contract will start when the phone has been dispatched) So my Quest...

I am trying to get my contract which I signed less than 14 days ago cancelled

I entered into the o2 refresh contract thinking that I was buying a nexus 4 at £340 and a contract of unlimited minutes and texts. When I signed the contract I noticed a buyout of £460. I have since decided I do not want a contract phone and as it is...

Resolved! Due date payment missed

My pay monthly payment was due out my bank on the 23rd June but due to unforeseen circumstances the payment couldn't be covered. I can pay the bill on Tuesday 2nd July which makes it just over a week late, will I get disconnected for it being a week ...

Resolved! Verification?

I tried a month back to buy more texts on my account and never received the verification code. As it's now asking for that code before it can impliment them, and I don't have it, how can I get O2 to resend it:? Thanks in anticipation people, A X.

Resolved! Sending a text message from abroad

Hi I'm currently on a Pay Monthly contract with unlimited text messages. I am travelling to Italy on Wednesday and I have found out details about the cost of data usage and phone calls while abroad, but it's not clear how much it will cost me to send...

Resolved! Paying O2 refresh

I have an O2 refresh contract. Why can I only pay for the airtime online and not the CCA as well? I do not want to have to call every month to pay it, I don't want it on a direct debit as O2 do not give a reference number that distiguishes one phone ...

Resolved! VAT and bolt ons

Hi, I have 2 questions: - Are the pay monthly contract rates on the Website incl. VAT?With my current contract - 26.- GBP O2 600 24 month bonus + 6.- GBP all rounder bolt on I pay 20 % VAT extra each month (which I wasn't aware of by the way when sig...

Resolved! NO SERVICE on iPhone in SN13 area.

I've had no reception on my iPhone since first thing this morning. Data service is working fine from the household and business wifi in the house but phone is just giving "No service". Is this a known problem in the area - Wiltshire borders between B...

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