Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Tariffs

Earlier today i was on Live Chat so that i could change names on my Family Pack Bolt on, then i remembered about a tariff i had seen on TV from o2, Pay £15 a month and get Unlimited texts and Calls to Any o2 Number and 100mb of internet. I asked abou...

Resolved! Picture messaging/MMS Galaxy Y (PAYG)

Hi.. just a query re PAYG. My daughter is currently using my old Galaxy Y (as she lost her LG) She is on Unlimited Tariff. A couple of times she has received a picture or MMS that doesnt come through and just states 'downloading' (but never does down...

Resolved! upgrade problem

Am loyal customer trying to upgrade, am eligible today. Followed online upgrading process to checkout, input upgrade code from Txt and get this message in browser Getting this message : you dont have permission to access/upgrade/checkout/ on this ser...

Resolved! I thought this was resolved...

Hello again friends! I recently came to you with this problem: http://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Cancelled-my-contract-2-months-ago-and-they-re-still-billing-me/m-p/462520 I phoned customer services and they cancelled the contract o...

Resolved! blocking robot diallers on 'private' numbers

Hi, I keep getting called by a robot dialler, with a robot voice trying to sell me PPI recovery. It calls in from 'private number' so I have to take the call in case it's work. How can I stop this? I've started logging when the calls are comming thro...

Resolved! PAC Code

Once I get my pac code to transfer my number to Giffgaff, how long does the process take. By this I mean how long will I be with no phone. Also will any remaining credit balance on o2 be transfered over or will i lose this, or will I get a different ...

Resolved! Complaint with mobile discount

I am a new O2 customer, recently went to an O2 store to discuss the phones I was interested in. Since they offered me a 30% discount on the airtime, I bought a handset with airtime. This was mentioned in the contract I signed;(they strike down the or...

Resolved! Confused on O2 travel

I am not in my first youth so please be gentle!! I am going on a cruise and will take my Smartphone which has O2 travel activated.I am finding the terms and conditions confusing can somebody help me. I am cruising scandinavian countries and they are ...

Resolved! Pay n Go

How do you change tarriff in my O2, I have spent 45 mins going round in circles. I can not get hold of anyone to help and no on line chat advisor. Help.

Resolved! Wrong PAC code?

Switched to Giffgaff today, asked o2 for PAC code to which they texted me a 6 digit number, went through the process on GG site, and it says its an invalid code? This is the message: Please enter a valid Port Authorisation Code (AAA111111)Port Author...

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