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Under review

Silver_fox
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Hey all,

 

Can someone explain what under review means, both myself and my wife ordered phones yesterday, both said available for collection. She got hers, mine under review. I've already reached out to o2 on twitter over 2 hours ago and nothing back.

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jonsie
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Under review would normally mean a credit check or fraud check

Did you put both phones in one name or did you open seperate accounts?

2020-Awards-jonsie5695219-2




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jonsie
Level 94: Supreme
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Registered:

Under review would normally mean a credit check or fraud check

Did you put both phones in one name or did you open seperate accounts?

2020-Awards-jonsie5695219-2




O2 Social Media

SM IconsTwitter

Instagram

Facebook




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Silver_fox
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Done in separate accounts.  We both got the email of "thanks for your order - its full steam ahead at our end" my credit score is higher than my mrs score lol

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madasaf1sh
Level 68: Extraordinaire
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@Silver_fox 

 

Credit Score are worthless and only there to sell you crap by the CRA's 

 

Seperate accounts, same surname, address, smacks of being referred for Fraud and Credit checks as its a classic fraud sign..

 

o2 will be doing checks, the best thing to do is speak to the sales team: 

message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

Or you can call them on 0800 081 0255

Current Phone: Sony XPeria Pro-I and Motorola Razr 5G
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts





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Silver_fox
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Even if all the checks matched when we both applied, they were both ordered about 30 mins apart as I couldn't decide on a phone. So a married couple who both want the same network screams fraud? Here's the thing, my wife was rejected in store 2 weeks ago, so I didn't bother doing mine in store, but online straight through.

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