Unable to verify payment method

[Anonymous]

So O2 you tried last week messaging me from "Billing" to say you could not verify my payment details. Firstly my payment details are the same as they have been since I got the phone nothing has changed. Secondly your threat that my phone would be suspended if I didn't contact you was a false claim.

I initiated a Live Chat and was told first of all it was a system error, to which I replied, that I believed it was a pretty underhand marketing ploy to get me into a conversation to upgrade my phone, at which point the chat head siad you need to ring billing, I responded with get them to ring me, it is a despicable practise, at which point chat head said, I've altered the system to stop you recieving these e-mails!!!

Today I have a missed call and a message saying exactly the same thing, click below to avoid suspension of your account. I checked the account, last bill has been paid in the last few days outstanding amount £0.

So when do you think the over zealous underhand imbeciles in marketing at o2 are going to get the message, I don't want a new phone, I don't want anything other than what I am successfully paying for and just because it doesn't fit your profile of when I need to change my phone, I really don't see why I should be bothered by this fraudelent messaging. If it happens again I will simply close the account and take my business elsewhere. It is the most underhand marketing excercise I have ever seen, bordering on fraud and blaming it on a syatem error. Pathetic.

[MI5 · Accepted solution]

It's a scam text not sent by O2.
If you search the forum you'll see some others reporting it too.
If you followed any links in the text and logged on I suggest you log in to the correct o2 site and change your password immediately.

[Cleoriff]

@AnonymousYou should also report it here phishing@o2.com

http://www.o2.co.uk/help/safety-and-security/fraud-and-phishing-advice

[MI5]

Here's one from before https://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Scam-text/m-p/1032207/highlight/true#M123876

[Anonymous]

I suspected it as a scam until having used Live Chat with o2, the operator confirmed it as a system error and promised to amend the system to stop messages being sent to me, so o2 need to get their chat heads trained properly

[Anonymous]

If only the live chat person last week hadn't been so keen to tell me it came from o2 and was a system error, I would have continued believing it to be a scam, maybe some training needed at o2 Live chat. 

[MI5]

Live chat needs lots of training and not just on this issue I'm afraid.

[jonsie]

As advised,change your password if you clicked on any link. Always best to call rather than use live chat who to be frank tell you what they think you want to hear half the time.