Solved: Unable to text abroad

Sallum · ‎24-07-2020

Hi, I get an error message when trying to text my family in Denmark from the UK. Does anyone know how to fix this?
I tried to update the message centre number, but that was correct.
Any advice out there?

MI5 · ‎24-07-2020

@Sallum

Text messages will be chargeable so a zero spend cap will prevent them from being sent.

You should also add 0045 at the beginning of the number and do not use the first zero of the Danish number.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

gmarkj · ‎24-07-2020

Are you replying to a message or starting a new conversation?
Check the number is correct with the international code.
Also check if you can send international texts on your tariff - do you have some included, or are they an extra cost.
Do you have a spend cap - this might stop them going too.

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).

Link to our guide on how to contact them can be found here

MI5 · ‎24-07-2020

@Sallum

Are you texting a UK number in Denmark or a Danish number?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Sallum · ‎24-07-2020

It's a Danish number.

MI5 · ‎24-07-2020

@Sallum

Text messages will be chargeable so a zero spend cap will prevent them from being sent.

You should also add 0045 at the beginning of the number and do not use the first zero of the Danish number.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Sallum · ‎24-07-2020

Thanks I thought Denmark was included in the free text service, that's why I choose them unless they have changed their rules!

MI5 · ‎24-07-2020

@Sallum

It would be free if you were in Denmark, but not when you are in UK.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Cleoriff · ‎24-07-2020

They are not free in the UK to Denmark though. Only if in Denmark texting back to UK.

Edited for missing a crucial word.

Veritas Numquam Perit

MI5 · ‎24-07-2020

@Cleoriff wrote:
They are not free in the UK to Denmark though. Only if in Denmark texting back to UK.
Edited for missing a crucial word.

Or texting a Danish number whilst in Denmark.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Cleoriff · ‎24-07-2020

Indeed

Veritas Numquam Perit

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