Unable to text abroad

[Sallum]

Hi, I get an error message when trying to text my family in Denmark from the UK. Does anyone know how to fix this?
I tried to update the message centre number, but that was correct.
Any advice out there?

[gmarkj]

Are you replying to a message or starting a new conversation?
Check the number is correct with the international code.
Also check if you can send international texts on your tariff - do you have some included, or are they an extra cost.
Do you have a spend cap - this might stop them going too.

[MI5]

@Sallum 

Are you texting a UK number in Denmark or a Danish number?

[Sallum]

It's a Danish number.

[MI5 · Accepted solution]

@Sallum 

Text messages will be chargeable so a zero spend cap will prevent them from being sent.

You should also add 0045 at the beginning of the number and do not use the first zero of the Danish number.

[Sallum]

Thanks I thought Denmark was included in the free text service, that's why I choose them unless they have changed their rules!

[MI5]

@Sallum 

It would be free if you were in Denmark, but not when you are in UK.

[Cleoriff]

They are not free in the UK to Denmark though. Only if in Denmark texting back to UK.

Edited for missing a crucial word.

[MI5]

---

@Cleoriff wrote:

They are not free in the UK to Denmark though. Only if in Denmark texting back to UK.

Edited for missing a crucial word.

---

Or texting a Danish number whilst in Denmark.

[Cleoriff]

Indeed