Solved: Unable to send MMS

Anonymous · ‎03-10-2013

My number was ported from Vodafone to O2 on Monday and everything seems to be ok apart from one thing - I can't send picture messages. I thought I could, but I was actually sending iMessages! I have a link from O2 with the settings for MMS but when I click on it nothing happens.

Does anyone have any ideas what I can do? It's not the end of the world as I don't send many but it would be good to sort it!

(Oh and I do love the way that spell check wants to change Vodafone to avoidance!)

MI5 · ‎03-10-2013

It sounds like it's not properly provisioned on your account. Give CS a call on 202 and get them to reset your MMS for you account side.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎03-10-2013

Check in network settings and look at your mms profile. It should be iData if you are an iPhone tariff.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎03-10-2013

Thanks - I've checked the settings and it shows as idata.o2.co.uk so I'm presuming that bit's ok. I've compared the settings to the ones in the message from O2 and they are the same...

MI5 · ‎03-10-2013

It sounds like it's not properly provisioned on your account. Give CS a call on 202 and get them to reset your MMS for you account side.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎03-10-2013

You may need to speak to 02 on 202 contract or 4445 payg to get your account provisioned for mms

Anonymous · ‎03-10-2013

That's what I was worried about! Oh well, I'll try them later on.

Thanks!

Anonymous · ‎03-10-2013

You can use live chat to do this.

http://www.o2.co.uk/mobile/contactus

MI5 · ‎03-10-2013

Good luck

Remember also iMessage is free but you will be charged 35p for each MMS you send.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎03-10-2013

Thanks both.

Are pictures free (or taken from my data allowance) on iMessage?

Anonymous · ‎03-10-2013

You're welcome.

On iMessage yes as using it comes out of your data allowance.

No they are not free with o2

35p on contract.

25p on payg

Unless you but a bolt on. That gives 50mms .

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