Unable to pay my 3 monthly accounts

[Anonymous]

O2 I have been a loyal customer of yours since before you were O2; BT, I have stayed with you through name changes and takeovers, but the last four months has tested that to fullest.

Why!!! I hear you ask, you payment systems and the faults has meant much frustration. Your company claims that their is no fault, but is rather a fault with MY bank which is untrue.

But today has taken the biscuit, I phone your automated service trying to pay the bill; but failed again, to be put through to one of your service operators. Who in fairness tried twice to take a payment which failed AGAIN. He asked if I had another card; no I don't, then asked if I was sure I had the funds to cover the bill; yes I do, then stated the problem is with your bank failing to process the payment.

After talking with your service operator, I called my bank who checked the history on my account, not only have they NOT declined any payments, they haven't received any notifications from you; O2.

So your payment; both online and automated service, are broken. It has been a known fault on your online service for four months, even your store assistants know about it and they are as frustrated with it as I am.  I need you; O2, to get your engineers to look into the faults.  I tried to request that your operator to put in a notification while on the phone this morning.  He claimed he couldn't.

So I politely ask that you sort both out ASAP.  

POSTED ON FACEBOOK AND MESSAGED YOUR FACEBOOK PAGE ALSO

[MI5]

---

@viridis wrote:

---

@MI5 wrote:

Remember, that DD dates can be adjusted to suit salary dates too.

---

Apparently only bringing it forward, to push it back by 2 days, O2 will charge double device plan on your next bill, 

When you have 5 device plans, that's some sting.

---

Something worth considering when first starting a contract then......?

[jonsie]

---

@viridis wrote:

---

@MI5 wrote:

Remember, that DD dates can be adjusted to suit salary dates too.

---

Apparently only bringing it forward, to push it back by 2 days, O2 will charge double device plan on your next bill, 

When you have 5 device plans, that's some sting.

---

Multiple accounts I can see being a problem but my salary was always paid on the 18th of the month. When I had three accounts for the family, I made sure I renewed or upgraded around the 5th so that direct debits came out after salary went in. Even now my one remaining account is billed on the 5th.

[Cleoriff]

---

@MI5 wrote:

---

@viridis wrote:

---

---

Apparently only bringing it forward, to push it back by 2 days, O2 will charge double device plan on your next bill, 

When you have 5 device plans, that's some sting.

---

Something worth considering when first starting a contract then......?

---

Wow...that's some surprising comment surely? If people can afford more than one device that's their choice.

I spend my money on other things (as is my choice) I agree that direct debits are the way to go and wont argue with that ...but other payment options are available and they should all work...

[MI5]

I was referring to the date you choose to start your contracts (to align bills with pay day) - Not the number of them !
I couldn't care how many he or anyone has.

[Cleoriff]

---

@MI5 wrote:
I was referring to the date you choose to start your contracts (to align bills with pay day) - Not the number of them !
I couldn't care how many he or anyone has.

---

Ok. Apologies.. I misunderstood.

With hindsight... it was a strange comment coming from a bloke with multiple devices....

[Cleoriff]

---

@viridis wrote:
They just have actually just added a wallet feature to online payments.
You can now save your card and just enter the security code to pay.
And it works..

---

I have just read this back @viridis. Is this worth adding to the Ways to Pay guidelines as it's a new feature?

[viridis]

It's part of online payments now, it gives you the option of saving the card to your O2 wallet and any future payments just require you to enter your cv2 security numbers

[viridis]

You receive an email after adding it and you can add or edit cards by going to billing.o2.co.uk/wallet

[jonsie]

A useful addition and I would add it to the 'ways to pay' help thread.

[Cleoriff]

I agree. I will ask @Toby if he will re-open the guidelines to allow me to edit....