06-02-2021 04:41
06-02-2021 04:50 - edited 06-02-2021 04:58
06-02-2021 04:50 - edited 06-02-2021 04:58
Hello @Peachey121
As for getting the deposit back you will need to pay the 3 Bills on time and will receive it back on the 4th bill.
You need to contact O2.
All numbers are in this guide Guide: Coronavirus Community Help and Support
When you call, you will be asked for the reason you are calling.
Stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
You can also try saying "Upgrade" or "Fraud" to be connected to an advisor.
8.00am is the best time to call if you can.
06-02-2021 05:39
06-02-2021 05:39
@Peachey121 You're correct about applying again too quickly. The system would have picked it up and flagged it. You can call customer service, but they'll most likely tell you to leave it a couple of weeks before trying again. I'll tag the O2 online advisors who will be on around 8:30 and can better advise you. @O2Georgina or @O2Ellie can you please assist?
06-02-2021 08:12
06-02-2021 08:12
28-09-2021 09:41
Hi my name is barrie bradshaw I tried to order a contract through O2 four days ago I passed the credit check and it said because of my credit score I had to pay an upfront cost of 200+ the £50 upfront cost I entered my savings card by accident, i then refreshed at least four times and then try to redo it another four times and then I realised I was using the wrong card could you please help me with this as I was through the credit check already I just made a wrong payment error my details below
23-08-2023 14:31
23-08-2023 14:31
I've got the same problem, unable to continue is showing and I did an order for my son (under 18) just before trying to order one for me! Could you help, as my current contract on sky mobile ends very soon and don't want to end up paying for another month of that as its terrible service.
23-08-2023 14:52
23-08-2023 14:52
You will need to contact the Sales Team on 0800 081 0255 and they can advise, but bare in mind credit is not guaranteed
23-08-2023 15:01
23-08-2023 15:01
@vincentgerard wrote:I've got the same problem, unable to continue is showing and I did an order for my son (under 18) just before trying to order one for me! Could you help, as my current contract on sky mobile ends very soon and don't want to end up paying for another month of that as its terrible service.
Terrible service or terrible reception? Sky runs on O2. So if you have problems there they will follow you