Unable to get an unlock code

[Matt0101]

Hey there. I've recently switched over to a different provider from o2 and I am in need of an unlock code for my mobile device. I called o2 up and requested this and they said they are unable to provide me with a code as I bought the phone around 6 months ago from a friend who I'm no longer in touch with. O2 just tell me to contact the original owner of the phone. So I called o2 again and they recommend me to go to carphone warehouse to get it unlocked. However, after looking on their website, apparently they don't do phone unlocking? So I don't know what to do now. Thanks

[MI5]

OK, lets check with admin.......

@Marjo @Martin-O2 can you check please?

[Matt0101]

Thank you MI5

[MI5]

No problem mate.

[Matt0101 · Accepted solution]

I have now solved this by using the online chat and talking to a guru. Who sent me a code without issue. Thanks for the help

[MI5]

Told you they were talking rubbish

[MI5]

@Martin-O2 @Marjo 

Another pitiful show of support from customer service!

[Marjo]

Thanks for the tag @MI5 .

Good to see you got this resolved in the end @Matt0101  and sorry to hear you had a frustrating time doing so. I'll make sure to pass on the feedback about this and don't hesitate to let us know if you have any additional comments you'd like to pass on as well.