Solved: Two payments taken the same day?

Sr17 · ‎23-09-2025

I have my account set up to automatically top up by £10 when my balance goes below £5. My monthly fee was deducted yesterday and then the top up loaded as expected. Exactly 2 hours later a further top up of another £10 was taken from my bank account. I am worried that this can happen randomly or that it will hsppen again next month. How do i get in touch to actually get a human being to check this for me?

MI5 · ‎23-09-2025

@Sr17

For PAYG call 4445 from your phone.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5 · ‎23-09-2025

@Sr17

For PAYG call 4445 from your phone.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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Two payments taken the same day?

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